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- Where do you deliver?
- How much does delivery cost and how long will it take?
- Do you always meet your delivery timescales?
- What happens if my order comes over two deliveries - am I expected to pay postage twice?
- What if I'm not in when you make a delivery?
- Can I have free postage on my order?
Where do you deliver?
We deliver to Australia.
How much does delivery cost and how long will it take?
Premium Shipping costs $10 to Australia; flat rate shipping and handling charge per order. Any additional orders placed on the same day will enjoy free shipping. Items in this catalogue are shipped directly from the UK and will be with you within 3 - 5 business days from receipt of your order. We will inform you if an item is out of stock and when it will be available.
Do you always meet your delivery timescales?
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.
What happens if my order comes over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
What if I'm not in when you make a delivery?
Don't worry. The nice man or woman who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day.
Can I have free postage on my order?
We know you all like free postage and we do offer it as part of a promotion from time-to-time but it is not an automatic 'right' for every customer. We have considered offering it all the time but the costs would have to be absorbed elsewhere (i.e. the price of the clothes going up, which wouldn't be popular either). The old cliché that 'the customer pays in the end' is true in this case I'm afraid.