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- What’s your return policy?
- How do I return an item?
- PayPal Returns
- What happens if I don't like the items or they do not fit?
- I am going away for a month. Can I return the item when I get back?
- Why don't you always offer free returns when most of your competitors do?
- Where should I send my returns?
What’s your return policy?
We operate a no –quibble returns policy and if you return an item within 3 months of receipt, we’ll give you back the amount you paid for the item (see postage and packing cost terms), no questions asked.
After this period, until the first anniversary of your order arriving, you can still return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been mauled by pets, drawn on by nephews, worn while decorating and so forth, don't qualify).
So if you're not happy, we will give you account credit for the amount you paid for that item. Almost all of you are lovely people and will see this as us being helpful and confident about how well made our clothes are, but there will be a few rotten apples who might look on this as an opportunity to refresh their wardrobe for free each season (you know who you are).
Anyone repeatedly trying to do this will get spotted, and a dim view will be taken, probably resulting in us parting company. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Should anything spring a fault in the first 6 months, we will, of course, give you your money back.
If you are a pathological chancer and simply can't help yourself, we recommend trying it on with our competitors instead.
How do I return an item?
ParcelPoint - ParcelPoint is an easy way to return your online purchases. Choose from hundreds of trusted stores such as pharmacies, convenience stores and newsagencies to drop off your parcel at times and locations more convenient for you. This is our cheapest return method. For Eastern Seaboard it costs $6.95, Adelaide $7.95 and for Perth $8.95.
To return your order via ParcelPoint:
1. Go to https://parcelpoint.com.au/
Follow the online process to book your return and print a shipping label. You can choose to return your parcel at a ParcelPoint store or any post office.
2. Package your item(s) into the original parcel packaging including the returns form.
3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
4. Post your parcel to us, by taking it to your local ParcelPoint store or any post office.
Australia Post - take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.
Free returns for PayPal customers*
How does it work?
1. Activate PayPal Refunded Returns service on the PayPal website.
2. If you are not happy with your order, return it in the normal way.
3. Fill in the online form on the PayPal website, requesting your return postage to be refunded. Add your receipt as proof of postage, detailing the amount to be refunded. This form must be completed within 14 calendar days of the return.
4. If accepted, you will receive a refund to your PayPal account within 10 days.
For more information please click here
PayPal will refund return shipping costs on eligible purchases. See the General Conditions of use for more information
WHAT'S YOUR RETURN POLICY DURING A SALE?
During sale time we continue to honour our no quibble return policy, but shorten our returns period. You have seven days to make your mind up about any order, during which time we’ll exchange or refund it, no questions asked. The seven-day return policy enables us to process returns and put them back into the sale section before the sale ends.
What happens if I don't like the items or they do not fit?
No problem. Just send the item back to us and, we’ll give you a full refund. Please fill in and enclose the form attached to your delivery note.
I am going away for a month. Can I return the item when I get back?
There is no need to worry as you have a maximum of 365 days to return the goods (although this is reduced to 14 days on sale goods so we can get them back into stock before the sale ends).
Why don't you always offer free returns when most of your competitors do?
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns. We do sometimes offer free returns during special promotions
How long does it take to process my returns?
We are pleased to say we will now process your returns in Australia, rather than waiting for them to get back to the UK. We will try to process them as quickly as possible, but, as stated in the catalogue, it can take up to 2 weeks when we’re very busy.
Where should I send my returns?
If you are returning goods for refund please send them to:
ATTN Boden Returns
2-4 Bradford Street
We’re sorry, but we can’t offer an exchange service in Australia.