Privacy Notice & Cookies
Like everywhere you shop online, Boden collects your personal information. Think of it as our way of getting to know you better. It means your orders are processed lightning-quick and we can send offers tailored to you, for things that you’ll actually want (that spotted raincoat, for example). And if there’s a problem with your order (unlikely, but it does happen), it also means we can deal with it super-speedily.
Since we have your details, it only seems fair for you to have ours. JP Boden & Co. Ltd is a company incorporated in England and our company number is 2692601. We are a data controller registered with the Information Commissioner. Basically, we make sure to tell all concerned about the information we have squirreled away. Honesty is the best policy, after all.
Still got a burning question? Feel free to contact us at:
The Data Protection Officer
JP Boden & Co Ltd.
114-120 Victoria Road
You can also email our Customer Service team on firstname.lastname@example.org
Let’s start with the basics. Our customers are more than a name and address, but we need to know these so we can send those packages of style direct to your door, as well as verify your payment details and let you know about new offers.
We’ll also need your email address – yes, so we can send your order confirmation, but also specially tailored Boden offers and other news. Don’t fancy being the first to know about our sale? You can unsubscribe here at any time, or just email email@example.com. We’ll start the process straight away, but it might take up to five days to be completed.
What else? We ask for the details of your payment card, when you place your order, and need to know you’re over 18. It’s only then that you can legally enter a contract or buy something with your own money. Congratulations.
Some information we ask for is optional – give us your phone number and we can call or text about your orders. This is handy when the courier can’t find your address, for example, or if there is a problem with your order. And we like to know your date of birth – spoiler alert, but it means we might wish you a Happy Boden Birthday.
On occasion, we may have received personal data from third parties, where they have received an individual’s name from another company, which has indicated they wouldn’t mind receiving communications from us. If this applies to you, you can contact us at firstname.lastname@example.org at any time and ask us to remove you from our database. We’re happy to oblige. For a bit more about this, see our ‘Sharing Your Information With Others’ section below.
We may also receive information from third parties such as fraud detection agencies when we transact with you, so we can verify that you are actually you.
Remember, we’re in this together. When you shop with us, you’re entering a contract and that’s one of the bases we use for processing your data. If that sounds heavy, think of it this way: for your order to end up where it belongs – in your wardrobe – we need some of your information. We use it to make sure things go smoothly and with our customary style. We also use your data for fraud prevention purposes, to verify you are really a customer shopping for appliqué T-shirts, rather than someone up to no good.
We like to keep you in the loop at Boden so, from time to time, we’ll send you special offers and promotions by post and email. Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing, so it is our intention to do so. However, we understand that not everybody wants to receive marketing, so if you do not wish to receive any further email messages from us, (and we quite understand if you don’t, but remember that if you unsubscribe we will not be able to send you sale details before anyone else) please update your preferences here or email us at email@example.com
If for any reason you cannot update your preferences, please contact us by clicking here and we will update them for you (we’re nice like that). Please ensure you include your full name and address as well as account number, if applicable.
As mailings get printed in advance, it can take up to eight weeks for you to unsubscribe; for emails it may take around five working days. But, trust us, we’re on the case.
In accordance with legitimate interest, we may share your name and address (but never your email address or phone number) with other companies whose products or services may interest you. We share details about what you’ve ordered from us and your name and address so they can analyse what sort of products might interest you and pass your name and address to companies whose products are likely to appeal to you. You can change this at any time by updating your preferences here or by emailing firstname.lastname@example.org with your account number, which can be found above your address on you latest catalogue.
We only store your card number and expiry date once payment authorisation has completed.
We will securely store your payment card information for 1 year, to allow us to process refunds in accordance with our Refund Policy.
You may choose to save your card details to speed up the checkout process. If you wish to remove your card details at a later date, you can do so by deleting your saved card from account preferences on the website.
Our IT team cleverly encrypt your credit card information before it travels over the internet, ensuring your transactions with us are private and protected. In addition, we only accept orders from web browsers that allow communication through SSL technology (that’s Secure Socket Layer), meaning you won’t inadvertently place an order through a dodgy connection. Most web browsers support this security.
There are limited circumstances where we may share some of your data with others:
- With agents (think credit card reference agencies, credit card clearing agencies –and fraud prevention and detection agencies). We use these very reliable, very trustworthy companies to process the orders you place with us or help us in the services we provide to you. We couldn’t do what we do without them but, even so, we only give them the information they need to get the job done. We also share your name, address, and transaction history with data selection analysts, data segmentation and ranking agencies, and prospect modelling agencies. It sounds very complicated but these organisations help us to analyse our customer base and to identify potential new customers, and to target our marketing in a way that is most relevant for you. In all instances, we provide them with only the information they need to perform their function.
- In the unlikely event that our business assets are sold or purchased by another company, our data records will be sold too as part of our business.
- We care what you think so we sometimes ask outside research companies to contact you directly for opinions on our products and services (again, we’ll only give them the information they need to get this done).
- Occasionally, we or our selected partners may make use of social media platforms for online advertising purposes.
We don’t want to get all hot and heavy, but as long as you keep shopping with us we like to think we’re ‘in a relationship’. That means we keep a record of the story so far, from your first pair of sparkly flats to that classic wrap dress you wear all the time. This record helps us answer any questions about your order history – or indulge you in a stroll down memory lane. We might also need to keep your information for more boring important legal or audit purposes. And we know when we’re not wanted. If you haven’t shopped with us for six years, we will come to the sad conclusion that we may have lost you, and delete your information from all our systems. Sniff.
Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.
Due to our website set-up, you may be asked to confirm your choices more than once when you visit us. Please make sure that you express your choices when prompted, so that we have your accurate preferences for all areas of our website. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Boden website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.
For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.
When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.
Essential cookies These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
Performance cookies They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
Functionality cookies They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.
We use third-party service providers to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please visit our third party service provider’s websites.