Returns & Refunds

To ensure the health and safety of our staff, our returns are taking a little longer to process than normal.

  • What is your return’s policy?

    For purchases made through bodenclothing.com.au we operate a no quibble returns policy and if you return an item within 3 months of receipt (although this is reduced to 30 days on sale goods), we'll give you back the amount you paid for the item, no questions asked. Sorry, but we're unable to offer an exchange service in Australia. 

    Earrings (where the internal packaging seal has been broken), swimwear (where the hygiene strips have been removed) and face covering products (where packaging has been opened) are non-refundable for hygiene reasons, unless they are actually faulty. 

    If you are sending your order back to us, please fill in and enclose the form attached to your delivery note. 

    After this period, until the first anniversary of your order arriving, you can still return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been mauled by pets, drawn on by nephews, worn while decorating and so forth, don't qualify). So if you're not happy, we will give you account credit for the amount you paid for that item. Should anything spring a fault in the first 6 months, we will, of course, give you your money back. 

    When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. 

  • What’s your returns policy during a sale?

    Our 3 month return period does not apply to sales goods: Clearance or sale items must be returned within 30 days of receipt of the order for a cash refund.

    After the 30 days have passed, until the first anniversary of your order arriving, you can return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been mauled by pets, drawn on by nephews, worn while decorating and so forth, don't qualify). So, if you're not happy, we will give you an account credit for the amount you paid.

    For all transactions, exclusions apply (see below)*

    *Please note:

    • Swimwear (where the hygiene strips have been removed) and earrings (where the internal packaging seal has been broken) are non-refundable for hygiene reasons, unless they are actually faulty. 
    • Face covering products - we aren’t able to accept returns for any opened packages, due to hygiene reasons.
  • How to return an order?

    ParcelPoint and Australian Post Returns:

    1.       Complete the returns note included with your order and enclose it in the return parcel.

    2. You can choose to use either of the following returns services:

    Use ParcelPoint

    It’s really simple:

    • Follow the online process to book your return and print the label.
    • Securely apply it to the parcel ensuring that any original delivery labels are covered. 
    • Then take the package to the ParcelPoint store or a Post office at a time that suits!
    • Flat rate returns, starting at $6.95 for the Eastern Seaboard.

    OR

    Use Australian Post

    1.       Remove the returns address label and securely apply it to your parcel ensuring that any original delivery labels are covered.

    2.       Take your parcel to your local Post Office, pay for your postage and hand the parcel over.     Remember to ask for proof of postage.

    3.        Relax in the knowledge that your return parcel is in safe hands.

     

     

    PayPal FREE Returns:

     

    Free returns for PayPal customers*

    How does it work?

    1.       Activate PayPal Refunded Returns service on the PayPal website.

    2.       If you are not happy with your order, return it in the normal way.

    3.       Fill in the online form on the PayPal website, requesting your return postage to be refunded. Add your receipt as proof of postage, detailing the amount to be refunded. This form must be completed within 14 calendar days of the return.

    4.       If accepted, you will receive a refund to your PayPal account within 10 days.

    For more information please click here .

    PayPal will refund return shipping costs on eligible purchases. See the General Conditions of use for more information.

  • Lost your returns form?

    Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:

    1. Your name, address, and phone number.

    2. Your order number.

    3. Item code(s) and reason for the return(s).

  • Where should I send my return?

    If you are returning goods for refund please send them to:

    ATTN Boden Returns

    CT Freight Returns

    PO Box 6052

    Chullora

    NSW 1405

  • How long will my refund take to process?

    We are pleased to say we process your returns in Australia, rather than waiting for them to get back to the UK. We try to process them as quickly as possible, but it can take up to 14 days when we’re very busy.

  • Will I lose my offer/voucher if I return an item?

    Your offer will still apply, unless all of your items are returned, or you no longer qualify for the promotion (as outlined in the offer T&C’s). This is the same for any gift vouchers. However, if you used a promotional voucher and all items are returned, this will be deducted from your refund.

  • Can I return more than one order in a parcel?

    Certainly, but please ensure that the correct paperwork for each order is enclosed in your returns parcel. It would be really helpful if each order can be separated, so that it’s clear which items belong to which order.